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STEELERS Digest delivery problem.

Discussion in 'Steelers Talk' started by Myronwemissyinz, Oct 21, 2013.

  1. Myronwemissyinz

    Myronwemissyinz

    3,055
    12
    Oct 17, 2011
    Do any of you who subscribe to Digest have trouble with late delivery? I have gotten 2 issues before games, week 1 and our bye week. All others have come either Monday or Tuesday after the Sunday game.

    Spoke with Curtis publishing. They told me since I was in the state of Pa. I should receive the current issue the Friday before the game at the latest. I think my post master may be a Rats fan and just holding my issues to F with me. Just a guess.

    Anyone else who lives in Pa and subscribes have trouble with late delivery?
     
  2. TerribleTowelFlying

    TerribleTowelFlying Staff Member Site Admin Mod Team

    23,513
    2,410
    Oct 12, 2011
    Nice to see such a detailed response straight from the source. You don't see customer service of that kind very often. I'll pass it along to anyone who brings it up in the future. Thanks, Albert.
     
  3. HawkeyeJames

    HawkeyeJames Well-Known Member

    756
    11
    Oct 26, 2011
    Albert,

    I just want to say thank you for the detailed post and the level of customer service you provide. I am not a current subscriber to Steelers Digest mainly due to living in Iowa. But I appreciate it when someone is willing to go the extra mile and provide terrific customer service. I just wanted to say thank you!

    James
     
  4. Myronwemissyinz

    Myronwemissyinz

    3,055
    12
    Oct 17, 2011
    Thank you Albert for your quick and detailed response. I have been a subscriber for many years and have spoken with Curtis Publishing reps many times over different issues.They have been nothing but polite and very helpful! You have a great crew there.I will be calling my postmaster in the a.m. to see if we can get this resolved.

    Again thanks for your help!!
     
  5. 86WardsWay

    86WardsWay Well-Known Member

    18,477
    5,470
    Dec 27, 2012
    Typical Government program.

    Business sends out the morning after each game (usually Monday) and subscriber being within the same state receives usually Monday or Tuesday after the next game is played.

    And People trust these Bureaucrats to run the Health Care System?????????:facepalm:
     
  6. Lizard72

    Lizard72

    22,697
    1,934
    Oct 23, 2011

    You can't really put this all on the USPS. There have been attempts to modernize and streamline operations for decades. As they are a Quasi-Government organization, they don't get to just do what they want to improve or change services. Congress has over-all approval on the plans.

    Back when email was getting off the ground, they tried to branch out into a delivery system with fees, but were held back. They also tried to leverage overnight delivery on par with FedEx and were shut down. Redundant centers were forced to stay open as well.
     
  7. dobbler-33

    dobbler-33 Well-Known Member

    5,435
    1,402
    Nov 13, 2011
    Got rid of the script years ago. True, I live on the west coast but when I feel my dollar ain't good enough for my inquiries, I walk away from any and all publications that I felt were gonna wet my whistle. While I had a hard time cutting my love for inked substance, I made friends with the fact that the Internet pretty much makes things irrelevant anyhow these days.
     
  8. steelers5859

    steelers5859 Well-Known Member

    2,884
    70
    Oct 23, 2011
    They are slowly catching up. They used to be extremely late but they are getting better or more timely. I just got the one about the Vikings game. Hopefully I'll get the Ravens game before we play the Raiders.
     
  9. Lizard72

    Lizard72

    22,697
    1,934
    Oct 23, 2011
    I don't even try for the print issue. I'm currently in Japan, so it goes through the Military Post Office system...

    I did have the Zinio edition, but got sick and tired of it showing up as available and then not downloading (iPhone). Lots of issues with the Zinio app.
     

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